You should know now where to look for referrals and how to research an automotive repair business. We’ve also discussed the questions that you should ask of the repair facility about their warranties, training, and equipment. Additionally, there are some things that you should be able to expect as a customer from the repair facility that you choose:
- A full explanation of the repairs and/or services that are needed on your vehicle.
- A full description of any diagnostic procedures, tests performed and their results.
- A disclosed estimate on all diagnostic tests and any subsequent repairs should be quoted prior to performing the tasks.
- The repair facility should show interest in maintaining the factory warranties, vehicle longevity and reliability by providing information on proper maintenance services.
Don’t choose a shop based solely on price. Good things aren’t cheap and cheap things aren’t good. Remember if you go with a shop on price alone, that business may not be around to honor their warranty if that time comes.
There are a lot of repair facilities that are doing great work and using quality parts, where the owners and staff have a lot of integrity. Once you find a trusted repair facility, have them perform all the maintenance and repairs on your vehicle. They will have complete records on what has been performed and what needs to be done on your vehicle for preventative maintenance. I hope this series of articles helps you to find your trusted repair facility.
Karen Johnston, AUTO REPAIR INSIDER
All About Automotive
139 NW 2nd Street
Gresham, OR 97030
Steve and Karen Johnston are owners of All About Automotive, providing auto repair and auto maintenance in Historic Downtown Gresham. If you have questions or comments, call them at 503-465-2926 or email them at [email protected].